Terms & Conditions
Terms and conditions of sale (Your statutory rights are not affected)
This website is copyrighted and no part of it (including images, text, descriptions or intellectual property) may be reproduced without the written permission of a Director of Vita Liberata.
Vita Liberata presents items as an invitation for sale and reserves the right to refuse sales without giving reason.
All prices are in ZAR (South African Rands)
After you have finished your selection you will be transfered to MyGate. MyGate uses a secure 128bit algorithm to encrypt your details using 3D security to protect your financial transaction.
You undertake that all details you provide to vitaliberata.co.za for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re-delivery.
Shipping address & Billing address Credit card payments: Your order will only be processed if your credit card billing address and card security code can be verified by our credit card payment acquisition company. Only at our discretion we will ship to a separate delivery address. We have introduced these precautions for the safety of our customers and us.
7 Day Money Back Guarantee If you are not completely satisfied with your product just return it to us within 7 Days for a full refund. The goods returned must be unopened and in their original packaging.
Shipping and Delivery Time of your product is normally within 5 working days and after receipt of payment. If you need your product urgently you can email or call us direct, so that we can arrange for express delivery. There will be a charge for this service depending on the weight of your parcel.
For International deliveries, delivery times are dependant on the efficiency of your country’s mail service. but you should allow up to 2 weeks. For all SADC and Indian Ocean Islands deliveries will be advised upon confirmation of orders.
We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. You will need to take this up with the carrier.
In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquires have been completed. This can take up to 7 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, vitaliberata.co.za shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or, at their discretion, refund to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing (quoting your Invoice number) at the address stated at the bottom of your confirmation email within 7 working days of delivery of the goods (subject to enquiries being completed).
TAX – All orders are inclusive of all South African taxes. If you are an international customer, it is your responsibility to pay any extra taxes due on the goods. We will not accept responsibility for any action taken by customs in your country.
Credit Card Security: We know of no documented cases of credit card fraud using our shopping system over the Internet. All payments are transfered to MyGate, credit card numbers are encrypted in the software when the order is placed using 128 bit encryption, using 3D secure. They are only decrypted after they reach our computer systems. They are not held in clear text on any web site.
Return Policy and Terms: We offer a 7 day return policy from the day you receive your order under following conditions:
Refunds and exchanges may only be made within 7 days of receiving the merchandise.
A re-delivery fee will be charged for an exchange. The re-delivery fee will not be charged for items which you have received faulty, damaged or wrongly packaged. The re-delivery fee will be the true cost incurred by us to re-deliver the item to you. We will refund the cost of delivery back to us if the item was received damaged or faulty, or if we accidentally sent you the wrong merchandise, as long as the return delivery costs are reasonable.
You must take care of the goods and return them to us in an unused, as new and re-saleable condition. You will have to pay for the costs of returning the goods to us unless they were received faulty or damaged, or if we made a mistake when packaging your order.
Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund.
Should you be entitled to a refund, we will refund your money within 14 days.
All returns must be in original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted. Any missing items will be subject to a replacement charge.
Returns must be received within 14 days. Original shipping & handling charges are not refundable unless we are at fault. The customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. Vita Liberata is not responsible for returned packages if lost or damaged by the shipper.
A re-delivery fee will also be charged for any order that is refused on delivery or not received by the customer. vitaliberata.co.za does not accept liability for: 1. Losses that were not foreseeable to both parties when the contract was made. 2. Losses that were not caused by any breach on the part of vitaliberata.co.za. 3. Business losses and/or losses to non consumers. 4. Goods delivered to Work/Alternative addresses given by the cardholder .
Handling Complaints: We will acknowledge your complaint within 5 working days and provide a likely timescale for resolving the dispute and we will keep you informed about the progress. If you wish to make a complaint about our products or services, please e-mail us in the first instance to email@example.com. Please provide full details of your complaint. Our aim is to provide 100% satisfaction and we rigorously investigate any complaint that you might have. This policy may be modified or changed without notice. For any further questions contact us via e-mail firstname.lastname@example.org or phone us on +27 (0)21 465 8569.