Shipping and Delivery Time of your product is normally within 5 working days and after receipt of payment. If you need your product urgently you can email or call us direct, so that we can arrange for express delivery. There will be a charge for this service depending on the weight of your parcel.
For International deliveries, delivery times are dependant on the efficiency of your country’s mail service. but you should allow up to 2 weeks. For all SADC and Indian Ocean Islands deliveries will be advised upon confirmation of orders.
We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. You will need to take this up with the carrier.
In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquires have been completed. This can take up to 7 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, vitaliberata.co.za shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or, at their discretion, refund to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing (quoting your Invoice number) at the address stated at the bottom of your confirmation email within 7 working days of delivery of the goods (subject to enquiries being completed).